Privacy Guard is a call screening service that
works with Caller ID to identify all
incoming calls that have no Caller ID, such as calls that are
Anonymous,
Unavailable, Out-of-Area, or Private. It forces callers to identify
themselves by
entering an access code or recording their name in order to complete
the call. You
will know who is calling and have four options for handling the
call.
| Access Codes |
Privacy Guard provides the ability
to create two kinds of access codes that you
can give to family members, friends or business
associates to allow them to identify
themselves if they call and their caller ID is not available.
You decide who gets which code.
For phones with a display, access codes are
shown on the display as shown:
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Privacy Guard (<access code>) |
The Access Code is a 3-digit code
that, when required, is entered followed by the
# key. There is only one Access Code.
The Selective Caller List is a list of up
to ten codes. Each cost must be 10-digits.
When required, a caller enters the code followed
by the # key.
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HINT: When creating the codes
for the Selective Caller List, you want codes
that are easy for the caller to remember and
use. If the code will be used for an individual,
you might want to use the phone number most commonly
used by that person. If it is for a group of
people or a business, use a number that will
be easy for them to use and you to recognize,
such as a main business number. |
| Caller Actions |
When Privacy Guard is enabled, calls
that do not have any Caller ID information are
automatically answered and the caller hears an
announcement followed by a series of prompts.
The announcement explains you do not accept
unidentified calls and that their Caller
ID information was not received. They are
instructed to do one of the following:
- Press 1 to enter an access code.
- Press 2 to record their name so that
the call can be announced.
If they enter anything other than the menu
options, they will be prompted two more times
to enter a valid menu option. If they do
not select a valid option in the allowed
time, the call is dropped.
|
| Entering an Access Code |
If a caller presses 1, they are asked
to enter an access code, which can be either
the Access Code or one of the codes in the Selective
Call List, followed by the # key. A prompt tells
them to wait while the call is completed.
If an invalid access code is entered, the
caller will be prompted two more times to
enter a valid access code. If they do not
enter a valid access in the allowed time,
the call is dropped.
|
| Recording a Name |
If a caller presses 2, they are asked
to record either their name or their company
name and press the # key. After playing the beep,
the system will record up to 5 seconds.
When the user presses # or the recording
time ends, a prompt tells them to wait while
the call is completed.
The system records whatever is spoken during
the 5 seconds, which can be either the caller’s
name or silence. If the caller does not record
a name, no name will be spoken when you answer
the call.
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| Answering Privacy Guard Call |
Once a caller has entered an access
code or recorded their name, the call will ring
on your phone. If you have a display and receive
caller ID information, you will see “ From
Privacy Guard” on the display. If the caller
entered an access code, the access code digits
will be displayed also.
If the caller entered an access code, your
telephone rings normally and you are connected
to the caller when you answer the call.
If the caller recorded their name, your telephone
rings with a priority ring. When you answer
the call, a prompt is played that announces
the call and offering the
following options:
- Press 1 to answer the call.
- Press 2 to play an announcement to the
caller that you are unavailable.
- Press 3 to transfer the caller to voice
mail.
NOTE: This
option will be available
if you have a voice mail
button on your telephone
for your voice mail mailbox
or for another voice mail
mailbox, such as the main
number (attendant phone)
or another person’s
mailbox (executive assistant
phone). However, if you do
not have your own mailbox
and choose this option, you
will get reorder (fast busy).
If you do not have a voice
mail button on your phone,
this option is not available.
- Press 4 to deliver a message that you
do not accept sales or soliciation calls
and you are not to be called again.
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| If you enter anything other than the
available menu options, you will be prompted two
more times to enter a valid menu option. If you do
not select a valid option in the allowed time or
if you hang up without making a choice, the system
plays the announcement that you are unavailable and
disconnects the call. |
| Enabling/Disabling Privacy Guard |
The VoIP system allows you to turn the
Privacy Guard feature on and off (i.e., decide when
calls without Caller ID information will be screened).
Disabling
(turning off) the feature does not delete any access codes already
entered for the feature. |
| 1. |
Pick up the handset and press *88 on the telephone
keypad.
A voice prompt tells you whether Privacy
Guard is enabled or disabled and then
gives the menu choices.
|
| 2. |
Press 1 to enable Privacy Guard if it is disabled
or to disable the feature if it is enabled. |
| 3. |
Choose another option or hang up. |
| Managing the Access Code |
| Your 3-digit Access Code is managed using
the keypad on your telephone. You can change the
code at any time and can listen to your chosen number
if you forget what you set. |
| Changing the Access Code |
| 1. |
Pick up the handset and press *88 on the telephone
keypad.
A voice prompt tells you whether Privacy
Guard is enabled or disabled and then gives
the menu choices.
|
| 2. |
Press 2 to set or change the 3-digit Access Code. |
| 3. |
Enter the Access Code by pressing the desired digit
keys on the telephone keypad. |
| 4. |
Press # to save the entry or * to exit without saving. |
| 5. |
Select a menu item or hang up. |
| Listening to the Access Code |
| 1. |
Pick up the handset and press *88 on the telephone
keypad.
A voice prompt tells you whether Privacy
Guard is enabled or disabled and then gives
the menu choices.
|
| 2. |
Press 3 to hear the 3-digit Access Code. |
| 3. |
Listen to the Access Code. |
| 4. |
Select a menu item or hang up. |
| Managing the Selective Caller
List |
Your 10-digit Selective Call List access
codes are managed using the keypad on your telephone.
You can change the codes at any time and can listen
to the
numbers you have programmed. You can delete numbers to remove them
from the list to end their ability to call you, to change the numbers,
or to remove a old or no longer used number so you can add new numbers. |
| Adding to the List |
| 1. |
Pick up the handset and press *88 on the telephone
keypad.
A voice prompt tells you whether Privacy Guard
is enabled or disabled and
then gives the menu choices. |
| 2. |
Press 4 to add numbers to the Selective Call List. |
| 3. |
Enter the number by pressing the desired digit
keys on the telephone keypad. |
| 4. |
Press # to save the entry or * to exit without
saving. |
| 5. |
Select a menu item or hang up.
NOTE: If you try to add a number when you already
have 10 numbers, a
prompt tells you the list is full, no more
numbers can be added and that a
number must be deleted to add a new number. |
| Listening to the List |
| 1. |
Pick up the handset and
press *88 on the telephone keypad.
A voice prompt tells you whether Privacy Guard
is enabled or disabled and
then gives the menu choices. |
| 2. |
Press 5 to hear the numbers in the Selective Call
List. |
| 3. |
The first number in the Selective Call List is
played. |
| 4. |
Press # to hear the next number.
Continue pressing # until you have heard all
the numbers. When you reach
the end of the list, the system will take
you back to the beginning of the list. |
| 5. |
When you are done listening to numbers, press
* to return to the main menu. |
| 6. |
Select a menu item or hang up. |
| Deleting from the List |
| 1. |
Pick up the handset and
press *88 on the telephone keypad.
A voice prompt tells you whether Privacy Guard
is enabled or disabled and
then gives the menu choices. |
| 2. |
Press 6 to delete the numbers in the Selective
Call List. |
| 3. |
Select from the available options:
- If
you know the phone number you wish to
delete, press 1.
- To hear a list of numbers to delete, press 2.
- To delete all numbers, press 3,
- To return to the main menu, press the * key
|
| 4. |
If you pressed 1, do the following:
- Enter the number to remove.
- Press # to remove or press * to cancel
(return to the main menu).
- If you pressed #, the system
repeats the number you entered.
- Press # to delete the
entry or * to exit without
saving.
- Select a menu
item or hang up.
|
| 5. |
If you pressed 2, do the following:
- The first number in the Selective Call
List is played.
- Press 1 to delete the number or #
to hear the next number.
- Repeat these steps until you are
finished deleting numbers.
- Press
* to exit.
- Select a menu item or hang
up.
|
| 6. |
If you pressed 3, all numbers in the list are
immediately deleted and you
return to the main menu.
WARNING: There is no confirmation
for deleting all numbers in the Selective
Call List. As soon as you press 3 all numbers
are deleted. Be very sure this
is what you want to do before pressing 3. |
| 7. |
Select a menu item or hang up. |