Tango Internet Phone Service Logo
spacer
spacer


» General Information
» How Tango Works
» Calling Features User Guide
» Why Tango?
» Emergency 911 Dialing
» Keeping My Current Number
» Tango Forms
» Terms & Conditions
» 911 Notification Form
» Letter of Authorization
Calling Features
 
Voicemail
Feature Activation Digit
Abbreviated Dial
Anonymous Call Rejection
Call Block (Selective Call Rejection)
Call Forward (All Calls)
Call Forward (Busy)
Call Forward (No Answer)
Call Forward (Out of Service)
Call Return
Call Trace
Call Waiting
Caller ID Block
Conference
Dial Tone and Ringer Patterns
Do Not Disturb
Hold
Permanent Caller ID Block Release
Priority Call
Privacy Guard
Redial
Selective Call Forward
Privacy Guard  

Privacy Guard is a call screening service that works with Caller ID to identify all incoming calls that have no Caller ID, such as calls that are Anonymous,
Unavailable, Out-of-Area, or Private. It forces callers to identify themselves by entering an access code or recording their name in order to complete the call. You
will know who is calling and have four options for handling the call.

Access Codes

Privacy Guard provides the ability to create two kinds of access codes that you can give to family members, friends or business associates to allow them to identify
themselves if they call and their caller ID is not available. You decide who gets which code.

For phones with a display, access codes are shown on the display as shown:

  Privacy Guard (<access code>)

The Access Code is a 3-digit code that, when required, is entered followed by the # key. There is only one Access Code.

The Selective Caller List is a list of up to ten codes. Each cost must be 10-digits. When required, a caller enters the code followed by the # key.

  HINT: When creating the codes for the Selective Caller List, you want codes that are easy for the caller to remember and use. If the code will be used for an individual, you might want to use the phone number most commonly used by that person. If it is for a group of people or a business, use a number that will be easy for them to use and you to recognize, such as a main business number.
Caller Actions

When Privacy Guard is enabled, calls that do not have any Caller ID information are automatically answered and the caller hears an announcement followed by a series of prompts.

The announcement explains you do not accept unidentified calls and that their Caller ID information was not received. They are instructed to do one of the following:

  • Press 1 to enter an access code.
  • Press 2 to record their name so that the call can be announced.

If they enter anything other than the menu options, they will be prompted two more times to enter a valid menu option. If they do not select a valid option in the allowed time, the call is dropped.

Entering an Access Code

If a caller presses 1, they are asked to enter an access code, which can be either the Access Code or one of the codes in the Selective Call List, followed by the # key. A prompt tells them to wait while the call is completed.

If an invalid access code is entered, the caller will be prompted two more times to enter a valid access code. If they do not enter a valid access in the allowed time, the call is dropped.

Recording a Name

If a caller presses 2, they are asked to record either their name or their company name and press the # key. After playing the beep, the system will record up to 5 seconds.

When the user presses # or the recording time ends, a prompt tells them to wait while the call is completed.

The system records whatever is spoken during the 5 seconds, which can be either the caller’s name or silence. If the caller does not record a name, no name will be spoken when you answer the call.

Answering Privacy Guard Call

Once a caller has entered an access code or recorded their name, the call will ring on your phone. If you have a display and receive caller ID information, you will see “ From Privacy Guard” on the display. If the caller entered an access code, the access code digits will be displayed also.

If the caller entered an access code, your telephone rings normally and you are connected to the caller when you answer the call.

If the caller recorded their name, your telephone rings with a priority ring. When you answer the call, a prompt is played that announces the call and offering the
following options:

  • Press 1 to answer the call.
  • Press 2 to play an announcement to the caller that you are unavailable.
  • Press 3 to transfer the caller to voice mail.
    NOTE: This option will be available if you have a voice mail button on your telephone for your voice mail mailbox or for another voice mail mailbox, such as the main number (attendant phone) or another person’s mailbox (executive assistant phone). However, if you do not have your own mailbox and choose this option, you will get reorder (fast busy). If you do not have a voice mail button on your phone, this option is not available.
  • Press 4 to deliver a message that you do not accept sales or soliciation calls and you are not to be called again.
If you enter anything other than the available menu options, you will be prompted two more times to enter a valid menu option. If you do not select a valid option in the allowed time or if you hang up without making a choice, the system plays the announcement that you are unavailable and disconnects the call.
Enabling/Disabling Privacy Guard
The VoIP system allows you to turn the Privacy Guard feature on and off (i.e., decide when calls without Caller ID information will be screened). Disabling
(turning off) the feature does not delete any access codes already entered for the feature.
1.

Pick up the handset and press *88 on the telephone keypad.

A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

2. Press 1 to enable Privacy Guard if it is disabled or to disable the feature if it is enabled.
3. Choose another option or hang up.
Managing the Access Code
Your 3-digit Access Code is managed using the keypad on your telephone. You can change the code at any time and can listen to your chosen number if you forget what you set.
Changing the Access Code
1.

Pick up the handset and press *88 on the telephone keypad.

A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

2. Press 2 to set or change the 3-digit Access Code.
3. Enter the Access Code by pressing the desired digit keys on the telephone keypad.
4. Press # to save the entry or * to exit without saving.
5. Select a menu item or hang up.
Listening to the Access Code
1.

Pick up the handset and press *88 on the telephone keypad.

A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

2. Press 3 to hear the 3-digit Access Code.
3. Listen to the Access Code.
4. Select a menu item or hang up.
Managing the Selective Caller List
Your 10-digit Selective Call List access codes are managed using the keypad on your telephone. You can change the codes at any time and can listen to the
numbers you have programmed. You can delete numbers to remove them from the list to end their ability to call you, to change the numbers, or to remove a old or no longer used number so you can add new numbers.
Adding to the List
1.

Pick up the handset and press *88 on the telephone keypad.

A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

2. Press 4 to add numbers to the Selective Call List.
3. Enter the number by pressing the desired digit keys on the telephone keypad.
4. Press # to save the entry or * to exit without saving.
5.

Select a menu item or hang up.

NOTE: If you try to add a number when you already have 10 numbers, a
prompt tells you the list is full, no more numbers can be added and that a
number must be deleted to add a new number.

Listening to the List
1.

Pick up the handset and press *88 on the telephone keypad.

A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

2. Press 5 to hear the numbers in the Selective Call List.
3. The first number in the Selective Call List is played.
4.

Press # to hear the next number.

Continue pressing # until you have heard all the numbers. When you reach the end of the list, the system will take you back to the beginning of the list.

5. When you are done listening to numbers, press * to return to the main menu.
6. Select a menu item or hang up.
Deleting from the List
1.

Pick up the handset and press *88 on the telephone keypad.

A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

2. Press 6 to delete the numbers in the Selective Call List.
3.

Select from the available options:

  • If you know the phone number you wish to delete, press 1.
  • To hear a list of numbers to delete, press 2.
  • To delete all numbers, press 3,
  • To return to the main menu, press the * key
4.

If you pressed 1, do the following:

  • Enter the number to remove.
  • Press # to remove or press * to cancel (return to the main menu).
  • If you pressed #, the system repeats the number you entered.
  • Press # to delete the entry or * to exit without saving.
  • Select a menu item or hang up.
5.

If you pressed 2, do the following:

  • The first number in the Selective Call List is played.
  • Press 1 to delete the number or # to hear the next number.
  • Repeat these steps until you are finished deleting numbers.
  • Press * to exit.
  • Select a menu item or hang up.
6.

If you pressed 3, all numbers in the list are immediately deleted and you return to the main menu.

WARNING: There is no confirmation for deleting all numbers in the Selective Call List. As soon as you press 3 all numbers are deleted. Be very sure this is what you want to do before pressing 3.

7. Select a menu item or hang up.
Back